Macks Solicitors

Shocking avoid I've used them in a divorce carnt get no reply paid them over 800 rang complaints department still not got back to avoid now going to seek advice elsewhere terrible

Absolutely disgraceful service and bordering on being charlatans totally wasted my time and money! There are better firms about I wish I learned earlier

Prompt, considerate and helpful service. They helped us enormously in a difficult life situation and took a weight off our shoulders. Will use them again as and when needed.

What a lazy set of staff they have working for this firm. They say they'll contact you regarding the status of a case, numerous times I had to ring and they kept promising they'll contact us, in the end they fobbed us off with a Lame excuse. We've used this company numerous times but this will be the last! Look at the other reviews on their professionalism. Utterly disgraceful

Great help responded straight away with wonderful helpful approachable staff

I can not recommend macks more david grange has been amazing both for my mother and myself and gone above and beyond Thank you so much

Eager to take your money but poor customer service and communication. Use if you are not in a hurry and be prepared to do all the chasing Helen Preston dealt with my properties which took 14 weeks to complete. She was bad at getting back to you, had the impression not interested in getting work completed in timescales nearly lost sale and purchase, felt had too muck work and couldnt cope. Very stressful. Complained but refused to compensate for hassle. Would never use again.

After using the conveyancing team for the purchase of my first house I thought I would use them again for the simple task of removing a name of the mortgage and land registry. This started in July and was completed in February. Very unresponsive, would never pick up yourjob unless you called them and proded them. Don't bother emailing as you won't get a reply within two weeks once they have your deposit.

When I complained there was no apology or explanation I just got told I could pay extra to be on their premium service to get faster responses! I know it was during the pandemic but there was not one explanation or apology throughout (eg short staffed/working from home/sorry for the delay). I would have let them off the hook if they'd just shown that courtesy. My mortgage providers acted swiftly throughout.

Helen was extremely helpful and thorough when arranging my house purchase. Communications were clear and very professional. She was always willing to discuss and advise on any issues. I very much appreciated the extra effort from her and her office to push through when it came to delays on the side of my lender due to the pandemic. Would highly recommend.

Macks acted for us whilst buying a house in saltburn. Took much longer than the advertised 8-12weeks. In they're defence they were thorough, solving issues. I do wish they had quickened the process, very stressful. But grateful that the sale is now through.

Not impressed: So far, it has taken 5 months and over 1k and we are still not divorced! The communications are patronising and I have had to chase and correct documents. Some letters were even addressed to a different person, like a generic letter that has not even had the name changed to mine. Reasons given - other urgent cases. Thanks. That's made me feel valued.

Everything seems so rushed and lacking care and attention. Except billing. Requests for money are sent monthly. And despite the fact that I have paid as soon as bills are sent, the service has been, to say the least, shoddy. Now, no doubt, my case will go to the bottom of the pile because I have given a poor review.

I have recently used Macks and found them excellent. There communications and assistance with me throughout my case was outstanding. I ended up with a great result and would highly recommend there services. I used Anthony and he was a pleasure to deal with.

I used Macks through a recommendation from a friend, and was dealt with professionally from the start. I was informed of every step of the process in my initial consultation, and was kept up to date on the progress of my claim on a regular basis both through email, and letters. After only a few months my claim was settled, and I was very happy with the service and outcome. I would highly recommend anyone to use Macks, and if needed I would use them again over anyone else.

My wife and I have instructed Macks Solicitors on two occasions: in the preparation of our wills and most recently in relation to our house purchase. On both occasions we found the service to be first rate in every respect. David Graham is an excellent adviser in wills and tax planning and took great care in helping us plan for the future, providing both clear-cut and comprehensive advice.

When we recently purchased a house we returned to Macks for our conveyancing needs and Jane Carey handled the process superbly. Macks is an extremely professional and efficient firm with a personal touch. Highly recommended.