Napthens

Critical: Professionalism An excellent Will writing service has been completely overshadowed. After 10 months of waiting Lasting Power of Attorney is not in place and communication is incredibly poor.

Sorted my house move seamlessly on the ball even though covid

Absolute shambles! 6 months to complete on a sale! We were passed around through 5 different conveyancers! We had one who essentially told us we were going to lose our new house as they couldn't get our sale through in time. We were told "I have my own clients to deal with" as we were paying the company for a service I would assume we were their clients!

They seem to forget that you are paying them for a service it's not a favour! Towards the end I pointed out how long it had taken for our sale, in response I was told "would you rather nobody deal with your file" it felt like nobody was dealing with our file anyways! The communications through the whole process had been extremely thin, if it wasn't for our estate agent I fear our sale may not have completed at all!

Very bad experience they over charge you amounts of money for silly stuff and are always trying to deal with other clients that are moving quickly in the Sales i am constantly chasing them costing me time and money

The service we received the whole way through was absolutely dreadful. We lost a significant amount of time and money due to the lack of both correspondences and effort on their side. On almost all the occasions of dealing with the solicitor we were always made to feel like they were doing us a favour and we were told they were basically too busy to even deal with our case.

We asked our solicitor to provide updates on the vendor's onward purchase to understand where we were in the chain, to which we got told by Napthens that the response they had was "satisfactory" - however, they failed to mention these responses were in fact that the onward chain hadn't even started and as a result we lost a significant amount of money on searches and fees and also around 4/5 months of time. In the end our onward property fell through and we were left with a big bill and back at square one.

Martin Long was Captain of the ship and steered us through an arduous voyage in some very rough seas. A difficult sale through an extended and turbulent economic period he ensured things were calm when they needed to be and enthused us with great confidence when it mattered. Sally Calvert for the onward purchase was marvellous especially given the difficulties that Covid-19 threw our way. Really happy with the final bill and the service.

Shannon Thompson has been an excellent support during our house purchase. As a result of her approach and good customer service I placed a house sale with Napthens as well. Very happy with her work.

We have used Napthens for a couple of years now and we have always had fantastic service from start to finish, Sally Calvert, who always looks after us is superb and it is so refreshing to have a working relationship with someone who understands our needs.

I am a first-time buyer and just completed on my first property in London through Napthens. Sally Calvert was my solicitor and I cannot recommend her and the company highly enough. Sally and her team (Greg Bird) were extremely communicative, professional and personable from start to finish and went above and beyond to get completion pushed through, despite many difficulties faced from the seller. An excellent company and service provided and would definitely recommend to anyone purchasing a property. Especially first-time buyers, as they take the time to explain the process at every step. Very pleased. Thank you!

Much easier & quicker to get to, and park than the main Napthens office in Preston, on Winckley Sq. (Which is severely hampered by the incomprehensible one way, no entry & bus lane debacle that make up Preston Town Centre's 'road' system.) Napthens in Blackpool are very professional & efficient + excellent value, as these things go. Also do very nice coffee and biscuits! and very handy for the large Tesco Extra & B&Q. So certainly worth the trip.

We had a very good experience with Jennifer M. at Napthens in the purchase of a home last year. For the most part, Jennifer was quick to respond to any emails or phone calls. More importantly, Jennifer and her team got our house to completion quickly and without delay. We are selling a home soon, and we intend to use their services again. The only reason I've given 4 stars instead of 5 is because they are a bit pricey, but I guess you get what you pay for, as they say.