Martin Tolhurst Solicitors

They did our last lease they were slow and never called you back now we need a new lease on a new factory unit I have called 3 times same story no one there and no call backs.

I have used the Gravesend branch (Roger Matharoo) for over 3 years for a number of property purchases and remortgages. Totally professional, always on top of everything and an absolute pleasure to deal with. Would highly recommend.

After a dreadful start of selling my house and not having hardly any contact in 15 weeks and then being told my buyers had pulled out, I had lost confidence in solicitors in general. But luckily I found Martin Tolhurst and in particular Tom! He was brilliant all the way through. He dealt with both sale and purchase. Wasn't an easy transaction because at one time my buyers' solicitors insisted I had a tree preservation order!

I didn't even have a tree let alone one that needed preserving! But Tom dealt with it admirably dealing with me having a "my buyers will pull out" meltdown. But it eventually, after lots of stops and starts (no fault of Tom) completed last Friday! I don't know who was most relieved! Me or Tom. But seriously he is very very good at what he does, especially calming down a daft pensioner, even though there is probably 5 decades between us! Thanks Tom.

Roger Mataharoo - Martin Tolhurst Excellent service, very Professional and supportive. Always handled and answered any questions very quickly nothing was too much trouble. Would highly recommend. Thank you for all your help. Nick Sansom - Kimberley Grove

I instructed Martin Tolhurst to act on my behalf for the sale of my current property and subsequent purchase of another property. In the main it was handled efficiently but only after the original solicitor allocated left the company and my case was taken over by Richard Carter and Heidi Gray, who proved to be very good at keeping me up to date with the progress of the sale and purchase. Sadly at the outset this was not the case because if i required an update i continually had to seek out my solicitor for any information and often taking several attempts to do so.

I received more updates from the estate agents than i did from my solicitor. I would have given 3 stars based on the service received initially but would give 5 stars to Richard and Heidi so i think 4 stars as an average is fair.

Amazing Service and Highly recommended! After using many different solicitors in the past, it was one of the Best experience working with Roger and the team at Martin Tolhurst Solicitors who made the whole process smooth and efficient. Best of all, i was able to speak over the phone anytime i contacted, this is considered Luxury these days : Will contact them on my next property purchase and highly recommend.

I have and I will not ever again ring Martin Tolhurst after 3 times of ringing over a 3 week period and being told by the same person that your enquiries team will come back to me.and not even received one contact! I don't often do reviews but felt compelled to do so this time as shocked that such a large solicitor that have been in Gravesend for many years have provided such a poor service (no service)

Just bought our first house with them and everything went trough very very smooth, Rachel was a very professional conveyancer and kept us in the loop at all time. She was transparent and efficient and made the whole process a pleasure. I would gladly recommend them to anyone and definitely going to work with them again!

Excellent service. Andy has been an amazing help, I was diagnosed with PTSD earlier this year and one of my symptoms is lack of concentration. I explained this to him and said I needed extra help understanding my paperwork (re a property) etc. and he was so helpful, I highly recommend :) Thank you Andy for your compassion and understanding, looking forward to working with you again in the future.

I found Martin Tolhurst solicitors to be very helpful with their services. Kenneth Amkye was kind, understanding on the subject in question, giving non bias advice and direction. I was kept informed fully and supported in my case, being advised each step that had or could be taken.

I would like to express my deepest appreciation towards Martin Tolhurst and more specifically towards Mr. Dobson and all his administrative and legal associates who worked on my case. My case was about the relocation of my child away from the U.K. It was extremely confrontational to the degree of utter polarisation - at times probing the limits of civility. However, Giles managed the case impeccably and thanks to his services I can know look forward into the future with the 'glass half-full instead of half-empty'.

I would like to draw attention specifically to his exemplary customer-calibrated ethos. When the time came and we had to make a choice, while he could easily keep 'churning out' legal costs, he leant on me more as a friend and less as a legal counsellor with the aim to bring about closure - which we did. I, along with my daughter, 'owe' him.

I wouldn t recommend them to anyone.we decided to work with them as advised by the estate agent, but it was a big mistake.we keep on receiving letters, but when it comes to speak with our "allocated" solicitor.well she is nowhere to be found.when calling the number provided for contact, 70% of the time nobody answers, and when i finally get through someone it is always a secretary and the solicitor is either on lunch or not available. i left messages for her to call me back, and i am still waiting after 3 days from my initial call. we cannot sign the contract for the purchase of the property because we cannot seem to be able to speak with her. when asking questions about the searches performed on the property, the replies arrive after at least 3 days.when normally a phone call would have saved us the whole waiting time.

Then she just goes on holiday, without at least informing us, and we had to call them to enquire about the status of our purchase. so honestly.we would not recommend them as they do not seem to have the focus on the client, and their customer service is something that really needs improving.

I would like to express, to you my, appreciation for the way Rebecca handled the sale of our property and the purchase of our new property. There were several unexpected challenges during the proceedings due to our buyers total lack of consideration and we were working towards a tight schedule due to the lady we were purchasing from moving to a new build and already having a 2 week extension on her contracted completion date.

Rebecca kept on top of everything despite the unforeseen circumstances that kept arising and came up with contingency plans to ensure that the completion date could still be met.

I believe that she did everything in her power to give us the best possible outcome in a worst case scenario situation. She was prompt on returning my calls if she was not available when I rang and replied to any emails quickly and professionally. I was always kept up-to-date of the progress which allowed me to keep my seller and our estate agent notified. (Our sellers solicitor was not as good at returning calls and passing on updates even though Rebecca always communicated them to her).

Rebecca, I believe, orchestrated the communications between all parties ensuring that everything stayed on track. (Wards said that our buyers solicitor was hard to get hold of).

I really can not praise Rebecca enough for her professionalism. I truly believe that without Rebecca we would not have completed on time and we would have risked the sale purchase falling through. (Our seller would have had to take out a bridging loan if we did not complete on time and said that if that happened she would put the house back on the market and wait for a offer of the full asking price). She really is, I believe, a credit to Martin Tolhurst.

House sale and purshase of new house went smoothly. Gemma Nie kept us informed at all times, always polite and easy to talk to

I have been a client of Giles Dobson of Martin Tolhurst Solictors through an acrimonious divorce, then several years later a difficult matrimonial settlement, during this time Giles has been very professional, friendly and approachable which gave me a lot of confidence whilst going through this. He had a perfect understanding of the problems I was encountering and matters were brought to a satisfactory conclusion as a result of the first class service I received throughout. I have no hesitation in recommending him.

An excellent experience with Martin Tolehurst. My Advisor, Gemma Nie was brilliant, After listening to my requirements she gave me lots of options to suit my needs and kept me updated throughout the whole process. I would thoroughly recommend them. Contracts are now exchanged and completion this Friday 24/05/19.

We chose Martin Tolhurst because of the mostly positive reviews and we were so glad we did. Our solicitor, Gemma Nie, was faultless. She represented us professionally, efficiently, was super friendly and always picked up the phone if we needed to speak with her. Our sales agent's communication was extremely poor, so we were incredibly thankful for Gemma's prompt and concise responses.

It often felt like I'd barely clicked 'send' and her email response would come through. 9 weeks from start to finish selling our house and it would have been way more had she not been as on the ball as she was. Will highly recommend and use again without doubt!

I needed legal assistance in securing a charge on a property and Martin Tolhurst were happy to pick up from from the point I had reached with no suggestion they should start again - this impressed me straight away. They explained clearly what was necessary to complete the process and everything happened in a straightforward way. They did what they said they would, when they said they would and the outcome was I got the charge I needed in place. I couldn't have asked for more and was happier still when I received the bill - no more than I was advised!

Thank you to everyone at the Ashford office of Martin Tolhurst for their expert advice in the purchase of our home. The quality of their legal paperwork and the surveys they obtained for us were so helpful in enabling us to purchase without concern. Completion has now taken place, all on schedule, and we are ready to enjoy our new life! Thank you.

Having used Martin Tolhurst Solicitors for a personnel matter, I would highly recommend them, as my experience was very comforting with clear and precise advice. In particular, Nameeta Gujral handled matters very professionally in difficult times. I will always return to them regarding legal matters.

I wish I could give this solicitor's 10 stars. I used them to buy my first property. As a single mother, I was doing it all on my own, no help or guidance from older family who had gone through this process before, and Martin & Tolhurst made the process so smooth and easy. The member of staff who was working on my property was called Kerry and she answered every question in a timely matter, would phone me and explain anything about the house buying process in detail and was very patient with me when I didn't understand certain .

There was even a point when my vendors were trying to pressure/bully me to exchange and complete on a date that I was not ready for, and Kerry stood her ground ( on my behalf) and did not let the pressure get to her and negotiated for a date that suited me. I would recommend this company to anyone, especially people living in London, as I do, there are so many solicitors in London ( Dodgy ones at that) who bend the truth and who are only interested in being paid rather than helping the customer understand.

Everything can be done via post or email so there's no need for Londoners to drive to Kent. We need a solicitor throughout our lives and I plan to use Martin & Tolhurst for other needs that may require a solicitor especially as they charged me atleast £500 less than other solicitors I had looked into. Thank you Martin & Tolhurst again, I just can't thank you enough and specifically Kerry!

Used Martin Tolhurst through Ward & Partners recommendation process, very smooth transition making the whole legal side of sale of property very easy. Abdul Mutallib handled everything mostly via email, calling when required. Professional, timely, and a great local firm with easy parking right outside, a bonus! They also offer many other services. Would recommend without hesitation