Nucleus Legal Advice Centre

Pretty confusing experience with this place this afternoon. During my initial call for legal assistance I explained the details of my case, and a few days later some Polish woman calls me and asks me for full details about my case, which I explain again with clarity and in length, which I doubt she understood as she kept asking me to repeat myself.

With no deliberation whatsoever or asking me further questions for clarification she just dismissively says "no we can't help, your case is too complex, I've got 20 other people to call today, go to the FRU." I asked her for more clarification as to how she came to her decision but she was unable to provide this, and this gave me the impression that she was quite a junior member of staff triaging the cases with poor interpersonal skills. A big waste of time!

I am very thankful for the advice I received from Nucleus, I am specially thankful to Thirza, Jan and Vicky who were all amazing to me and helped me immensely.

Very unprofessional. The man Baljit is very dishonest if you say anything he doesn't like. He doesn't want you to review so will make out you are a problem if you post publicly. Everyone has right to review their own experience. That's what happens when you do not use your services properly. When he is confronted with a mistake, he blames someone something else and makes false accusations. Not nice character at all.

I would like to say a massive thank you for the professionalism of the staff at this place especially Jan who helped me threw this ordeal that I was put threw unnecessary!. I don't know what I would of done without her!,s he is a essential for us in the support and help she gives. A Massive Thank you to her and her team! Thank you to all those that support the citizens Advice centre most crucially needed and please carry on supporting them so they can help the needed threw server hard time of when needed. God bless the staff at this centre a excellent service threw out. Kind Regards Client

I have booked a consultation in December for January. On the 5th of January, at 19:00 I did not receive any calls from the solicitor. No email or apology/explanation the next day. I emailed them the next day and received a response after two more days saying they will follow up and check what happened. I also called in and spoke to a gentleman who said he will pick this up with the administrator, no one followed up. 8 Days later, I emailed them to provide my feedback as I do not need to be contacted and to remove me from their database as they were truly unprofessional. Things come up and things get messed up, but what I don;t appreciate is lack of any communication, follow up or rectification. Do not waste your time!

Great advisers! I am very thankful for the advice they gave me, especially grateful to Peter who was kind, helpful and dealt with my debt in a professional way. I highly recommend nucleus to everyone.

These guys are super stars. They dealt with my late partners debt in a kind, caring & professional manner. I'm getting help with a problem landlord at the moment & even had a proactive call asking if I had any debit problems. I've had a little cry as it's been an age since anyone just asked " hey, do you need a hand" Thank you lovely people.

Vicky Jennens, I would like to take the time to say thank you. I came in anxious and nervous with thoughts of being told that because of my precarious financial situation, my inability to continue honouring my rental contract and the lapse of time seeking help not much could be done. I am so grateful for your kindness and compassion. You were professional with the right amount of talkative which made me feel comfortable and relaxed amidst, I imagine the demands and expectations felt working so closely with clients.

Thank you for your patience opening and organising all my mail and the procedures that needed to be performed with each company. I truly appreciate the care you provided. I hope your manager not only recognises but also rewards your outstanding abilities. F & Pudding

To : Jan Steen, I am so grateful for your passion, dedication, and professional for working tirelessly to ensure that the law worked in my favour. If it weren't for your legal advice skills and knowledge, after the will of almighty God, the matter wouldn't have been settled by now. Thanks once again for legal advice, time and efforts. I highly recommend Nucleus for legal advice.

I can't thank enough all the help and support that Jan afforded me and always there for you giving sound advice

Appalling- notably the discriminatory supervisor "Jan". Fobs off genuine people in need on her own whim & lies about what their service offers. Her go-to being that she "will take up w/ the manager about their site's incorrect info" upon challenge. Even though it's plastered on their site & leaflets of the experience/ advice they offer (but didn't).

Truly case- book bigotry. People in need do not need people like Jan; orchestrating who she decides Nucleus will help & in doing so deceptively. Please answer why you further lied in saying you do not take things to even court level, when it's quoted you do on both site & leaflet. Can you explain this to your manager, Jan?

They always help me. I am grateful if I have a situation they can always be there for me. Thank you so much

Nucleus is a wonderful advice centre. I’ve been coming for advice for years and always happy with the service. Jan is a great adviser and I recommend nucleus to everyone in KC.

Jose is absolutely brilliant, so helpful and to be honest without his professional support and help I probably would not have carried on trying to set up my own little business. A very big thank you for everything thing.